1Where can I leave feedback about the service I received?
Right here! Click on the "Contact" tab and send us a message. We will make sure to reply promptly!
2Can you provide transportation for large events?
Of Course. Apollo routinely handles large groups of more than 500+ clients. Better yet, we have staff dedicated to bringing more than 25+ years of operational experience and event management expertise to help you coordinate the details of your event and ensure that no detail goes unnoticed. (No event is too small or too large!)
3Can you provide transportation in another city I'm traveling too?
Absolutely, you can book your services nationwide through us with confidence. You will be greeted by a professional chauffeur holding an Apollo sign. (*also book in several countries worldwide)
4What makes Apollo different than other limousine companies?
We offer more services such as Destination Management and Event Coordination, and Apollo is committed to a Nordstrom-caliber of customer service. We are a professional, corporate company that takes service levels and your travel experience to a new level, by simply offering the best in service, safety and value with no excuses.
5How do I book reservations?
Reservations can be booked in various ways. 1. By calling our office. 2. By creating an on-line account and booking on-line. 3. Corporations can book through GDS tools, or simply by emailing us at email@example.com
6 I need to change my address or account information?
This can be done by calling our office or logging into your on-line account.
7What do I do if I do not see my driver at the airport?
Please contact our dispatch center right away at 800-438-3551 to be connected to your driver.
8What's your policy on drug and alcohol use by drivers?
A complete drug screening is a chauffeur requirement at the time of hire. Apollo has a zero tolerance policy for the usage of alcohol or drugs while driving. If you believe your driver may be under the influence of drugs or alcohol, please end the trip and file a report with us immediately. You can file a report by emailing firstname.lastname@example.org or calling 800-438-3551.
9What is a service animal?
The ADA defines a service animal as any guide dog, signal dog, or other animal individually trained to provide assistance to an individual with a disability. If they meet this definition, animals are considered service animals under the ADA regardless of whether they have been licensed or certified by a state or local government.
10Does Apollo welcome Service Animals?
Apollo welcomes specially trained service dogs in our vehicles with no extra fee. As defined under the Americans with Disabilities Act (ADA), Apollo does not discriminate against individuals with disabilities. Apollo allows people with disabilities to bring their service animals onto business premises in whatever areas customers are generally allowed. Neither a deposit nor a surcharge will be imposed on an individual with a disability as a condition to allowing a service animal to accompany the individual with a disability. However, as per ADA guidelines, Apollo may charge its customers with disabilities if a service animal causes damage so long as it is the regular practice of the entity to charge non-disabled customers for the same types of damages.
1The amount of my final receipt doesn't match the quote provided to me?
Please check to see if any tolls, parking or wait time was added to your service as stated in the confirmation.
2When is my credit card billed for the service?
Unless otherwise stated, your credit card will be billed upon completion of the ride. Jobs above $500 require a 50% deposit, and a signed credit card authorization form.
3What forms of payment do you accept
We accept all major credit cards (cash payments may be made in certain cities). We do not accept checks.
4What are the general terms and conditions of service?
* Liability: Company is not liable in the event of mechanical breakdown and will only be responsible for making up lost time at a mutually agreed date. Apollo is not responsible for items left in our vehicles. ? Traffic and Routing: Allow for extra time! Road closures, heavy pedestrian traffic/redirected traffic via public authority and/or traffic accidents need to be taken into consideration by passenger when planning meeting times within an hourly, As-Directed job. Please note that our chauffeurs follow routes as indicated by GPS. If another route is desired it should be requested and made available at time of booking. ? Right to Terminate: The driver has the right to terminate run without refund (if there is blatant indiscretion on the part of the client(s)). Apollo is not responsible for articles left in our vehicles. Vehicles cannot be loaded beyond seating capacity. Illegal drug use is prohibited by law/Smoking and drug use are strictly prohibited in vehicles ? Wait-Time Charges: Wait time begins after first 15 minute grace period for non-airport pickups. Grace Wait time is 45 minutes after landing for Airport Domestic Arrivals, and 90 minutes after landing for International Arrivals or SeaPort arrivals. Minutes beyond grace period are billable at $1.00 per minute. ? Extra Fees: Tolls, unplanned stops for transfers, incidental fees and any extras will be determined upon ride completion and are due upon receipt. ? Cancellation Policy: Sedans and SUV reservations must be cancelled more than 3 hours prior to avoid a cancellation fee of $50/$75. Specialty vehicles and overseas reservations must be cancelled 48 hours in advance to avoid full charge. NO SHOWS will be charged the full amount of the original trip plus any additional fees, waiting time, etc. Cancellation Policy may change during special events. ? Payment: Credit card is required to reserve car. Payment is processed after the ride takes place. A $10 Admin Fee will be added for any credit card decline. A 50% deposit will be required for jobs over $500. Large jobs will be charged a 3% service fee pass through applied by the credit card company. ? Damage: A $250 fee will be applied in the event of spills or persons vomiting inside the vehicle. Any damages to the vehicle as a result of negligent passenger behavior will be billed at a cost of repair or replacement plus any downtime.
5How much should I tip the chauffeur?
A customary tip for appreciation of service is generally between 15% to 20%.
6Why do you charge a late cancellation fee?
When you make a reservation, we ensure that a chauffeur and vehicle are reserved just for you and blocked from receiving any additional work. This fee goes towards paying a driver who has missed out on revenue because of the late cancellation.
7Can you give me a receipt for my service I took last month?
Absolutely, limo technology allows us to easily email you a receipt within minutes, or you can view your account history on-line and print receipts.