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1. Q: Can you provide transportation for large events?
A: Yes. Apollo routinely handles large groups of more than 500+ clients. Better yet, we have staff dedicated to bringing more than 25+ years of operational experience and event management expertise to help you coordinate the details of your event and ensure that no detail goes unnoticed. (No event is too small or too large!)
2. Q: Can you provide transportation in another city I’m traveling too?
A: Absolutely, you can book your services nationwide through us with confidence. You will be greeted by a professional chauffeur holding an Apollo sign. (*also book in several countries worldwide)
3. What makes Apollo different than other limousine companies?
A: We offer more services such as Destination Management and Event Coordination, and Apollo is committed to a Nordstrom-caliber of customer service. We are a professional, corporate company that takes service levels and your travel experience to a new level, by simply offering the best in service, safety and value with no excuses.
4. Q: The amount of my final receipt doesn’t match the quote provided to me?
A: Please check to see if any tolls, parking or wait time was added to your service as stated in the confirmation.
5. Q: When is my credit card billed for the service?
A: Unless otherwise stated, your credit card will be billed upon completion of the ride.
6. Q: What forms of payment do you accept?
A: We accept all major credit cards (cash payments may be made in certain cities). We do not accept checks.
7. Q: What are the general terms and conditions of service?
- Company is not liable in the event of mechanical breakdown while on charter and will only be responsible for making up lost time at a mutually agreed date.
- Alcohol Consumption and drug use is prohibited by law.
- The driver has the right to terminate run without refund (if there is blatant indiscretion on the part of the client(s)). Smoking is not permitted in our vehicles.
- Not responsible for articles left in our vehicles.
- Vehicles cannot be loaded beyond seating capacity.
- It is the passenger’s responsibility to use the seat belt.
- Parking and or toll fees may apply and will be determined upon ride completion.
8. Q: What is your cancellation policy?
A: The cancellation policy varies by city and vehicle type. Unless otherwise stated, reservations for specialty vehicles (Bus, Minibus, Limo or Van) must be cancelled twenty-four (24) hours prior to actual start time to avoid full charge. Reservations for SUVs and Vans must be cancelled six (6) hours prior to the start of the ride and reservations for a sedan must be cancelled three (3) hours prior to the start of the ride to avoid a full charge penalty.
9. Q: Why do you charge a late cancellation fee?
A: When you make a reservation, we ensure that a chauffeur and vehicle are reserved just for you and blocked from receiving any additional work. This fee goes towards paying a driver who has missed out on revenue because of the late cancellation.
10. Q: How do I book reservations?
A: Reservations can be booked in various ways. 1. By calling our dispatch office. 2. By creating an on-line account and booking on-line. 3. Through GT3 tools, or simply by emailing us at reservations@apollotransportation.com
11. Q: Where will I meet my driver at the airport?
A: Unless otherwise indicated or prohibited, our uniformed chauffeurs will be waiting at the security check point with a sign with your last name. (This varies by city, so be sure to ask when booking your reservation.)
12. Q: Where will my driver be at the seaport?
A: Your driver will be waiting by in the parking lot. Once you disembark, please call our offices and the driver will be sent around to meet you.
13. Q: I want to arrange a curbside pickup instead of having the driver come in the airport to meet me.
A: Except for special circumstances or where airport meet and greet is prohibited, we do not perform curbside pickups due to airport safety regulations and strict code enforcement of industry requirements.
14. Q: What do I do if I do not see my driver at the airport?
A: Please contact our dispatch center right away at 800-438-3551 to be connected to your driver.
15. Q: Can you give me a receipt for my service I took last month?
A: Absolutely, limo technology allows us to easily email you a receipt within minutes, or you can view your account history on-line and print receipts.
16. Q: I need to change my address or account information?
A: This can be done by calling our office or logging into your on-line account.
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