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The following list of
core values reflects what is truly important to us as an
organization. These are not values that change from time to
time, situation to situation or person to person, but rather
they are the foundation of our company culture. Many people feel
Apollo Transportation is an exciting company of which to be a
part and a very special place to work. These core values are the
primary reasons for this feeling, and they transcend our size
and our growth rate. By maintaining these core values,
regardless of how large a company Apollo Transportation becomes,
we can preserve what has always been special about our company.
These core values are the soul of our company.
Providing the Highest Quality Chauffeured Services Available
Satisfying and Delighting Our Customers
Supporting Team Member Excellence and Happiness
Creating Wealth Through Profits & Growth
Caring About Our Communities & Our Environment
Creating ongoing win-win Partnerships
Providing the Highest Quality Chauffeured Services Available
Passion For Transportation
We appreciate and
celebrate the difference that quality transportation can make in
the quality of one's life.
Quality Standards
We have high
standards and our goal is to provide the highest quality service
we possibly can. We define quality by evaluating our reservation
process, safety standards, value of service and appearance of
all components of the services we offer. We are the
transportation agents for our clients and not the selling agents
for the average experience.
Satisfying and Delighting Our Customers
Our Customers
They are our most
important partners in our business and the lifeblood of our
business. Only by satisfying our customers first do we have the
opportunity to satisfy the needs of our other partners.
Extraordinary Customer Service
We go to
extraordinary lengths to satisfy and delight our customers. We
want to meet or exceed their expectations on every trip. We know
that by doing so we turn customers into advocates for our
business. Advocates do more than book cars with us, they talk
about Apollo to their friends and others. We want to serve our
customers competently, efficiently, knowledgeably and with
gusto.
Education
We can generate
greater appreciation and loyalty from all of our partners by
educating them about quality chauffeured service, industry news
and trends, services available.
Meaningful Value
We offer value to our
customers by providing them with high quality products,
extraordinary service and a valuable price. We are constantly
challenged to improve the way we do business. We do not strive
to be good, but great!
Retail Innovation
We value retail
experiments. Friendly competition within the company helps us to
continually improve our services. We constantly innovate and
raise our retail standards and are not afraid to try new ideas
and concepts.
Working Environment
We create a working
environment that is inviting and fun, and reflective of the
industry they serve. We want our offices to become community
meeting places where our employees meet their friends and make
new ones.
Supporting Team Member Excellence and Happiness
Empowering Work Environments
Our success is
dependent upon the collective energy, learning abilities and
intelligence of all of our Team Members. We strive to create a
work environment where motivated Team Members can flourish and
succeed to their highest potential. We appreciate effort and
reward results.
Self-Responsibility
We take
responsibility for our own success and failures. We celebrate
success and see failures as opportunities for growth. We
recognize that we are responsible for our own happiness and
success.
Self-Directed Teams
The fundamental work
unit of the company is the self-directed Team. Teams meet
regularly to discuss issues, solve problems and appreciate each
others' contributions. Every Team Member belongs to a Team.
Open & Timely Information and Over-communication
We believe knowledge
is power and we support our Team Members' right to access
information that impacts their jobs. Our daily books are open to
our Team Members. We also recognize everyone's right to be
listened to and heard regardless of their point of view.
Incremental Progress
Our company
continually improves through unleashing the collective
creativity and intelligence of all of our Team Members. We
recognize that everyone has a contribution to make. We keep
getting better at what we do.
Shared Fate
We recognize there is
a community of interest among all of our stakeholders. There are
no entitlements; we share together in our collective fate.
Incentives are in place to ensure team efforts and team rewards.
Creating Wealth Through Profits & Growth
Stewardship
We are stewards of
our shareholders' investments and we take that responsibility
very seriously. We are committed to increasing long term view of
our company.
Profits
We earn our profits
every day through voluntary exchange with our customers. We
recognize that profits are essential to creating capital for
growth, prosperity, opportunity, job satisfaction and job
security.
Caring About Our Communities & Our Environment
Wise Environmental Practices
We respect our
environment and recycle, reuse, and reduce our waste wherever
and whenever we can.
Community Citizenship
We recognize our
responsibility to be active participants in our local
communities. We give a to a wide variety of community and
non-profit organizations.
Integrity In All Business Dealings
Our trade partners
are our allies in serving our stakeholders. We treat them with
respect, fairness and integrity at all times and expect the same
in return.
Creating ongoing win-win Partnerships
Integrity in All Business Dealings
Our supplier partners
are our allies in serving the interests of our other partners in
bringing to market the safest highest quality products
available. We treat them with respect, fairness and integrity at
all times and expect the same in return. We seek supplier
partnerships that share our concern for social responsibility
and the environment.
Honesty and Communication
We are committed to
honesty, timeliness and clarity in communicating with our
suppliers and we expect the same in return.
Transparency
We seek to create
transparency from reservation to trip end.
Education
We partner with our
suppliers to educate, inspire and communicate the outstanding
quality and benefits of our products to promote a lifestyle of
health, balance and well-being.
Innovation/Differentiation
We foster transportation partnerships that enable us to remain
at the forefront of the transportation industry, by creating
new, unique and innovative services and transportation packages.
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